Online orders are processed once a week,on Fridays, using UPS or USPS.

If an item is damaged during shipment, the customer must contact us within 48 hours of delivery at

Large items and international deliveries are shipped via Custom Companies Inc. Customers should allow 1-2 days for the electronic information to be processed, and to receive the tracking number.

These items require a signature to ensure the safety and quality of your shipment. If the customer is not happy, s/he should contact us immediately. We require a contact number for shipping purposes.

The customer is responsible for any and all clearance costs, duties, and taxes due on the order. S/he has the option to specify a Customs Broker. If s/he chooses not to specify a Customs Broker, we will transfer the shipment data to our Preferred Broker. The Broker will contact the customer to obtain the necessary paperwork and payments. The order will not clear customs, and the product will not be delivered, until the customer completes all required documentation. This applies to both Parcel and LTL Freight shipments.